REFUND POLICY

Our aim is to ensure that you are completely satisfied with your purchase. If due to any reasons you are not satisfied with the purchased product, you may return it during 14 days following the date of receipt. In order to effect the return of your product, you must send an e-mail to benat.iraola@gmail.com specifying the order number and the product you wish to return. ZATZAIZKIT is not responsible of shipping costs generated in the item returns.

In order to exercise your right to exchange or return a product, it must meet the following requisites:

a) It must not have been used, washed or damaged.
b) It must bear the original label.
c) It must be returned with the original packaging.

In case your return should not be accepted due to lack of fulfilment of the aforementioned conditions, we would get in touch with you immediately. In case we have sent you by mistake a different article from the one you purchased, or in case the quality of the article does not meet your standards, write an e-mail to benat.iraola@gmail.com so that we can solve this as soon as possible. In case 14 days have already passed and you wish to return or exchange a product, send us an e-mail to benat.iraola@gmail.com explaining your case and the reason why you wish to return or exchange it.

In case of faulty items we will proceed correspondingly to mend, replace or reimburse them; such procedures will be undertaken by ZATZAIZKIT. We will answer to any lack of conformity in a maximum period of 2 (two) years after the date of delivery of the goods; you will be expected to inform us about any possible fault in the item(s) in a period of 2 (two) months after you have noticed it.

Once the products have been received and after having certified that they are in good condition, the refund of the money paid will be made (the money related to the shipping costs is not returned) in the same way that the payment has been made.

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